DIGICEL A HONEST ETHICAL COMPANY OR JUST A THIEVING GIANT?

By Aibo Bebes

I am a regular user of Digicel Internet and I have come to a point where I believe Digicel is actually stealing credits from it's customers - not just small amounts but huge chunks of Internet credits. It is now happening on a regular basis and there is no logical explanation why this should be. I work with computers and there is no way huge chunks of internet credits, for example, 60MB could be used up in under five minutes or just disappear altogether before you have even started surfing. Even if there is any downloads taking place in the background, the Internet speed is simply not fast enough to consume so much megabytes in a very short small of time. Something is definitely not right, Digicel! I am sure a lot of people are experiencing this but unable to report it, because Digicel support is practically non-existent. If you ever get through their support line, the number of voice prompts that you have to get through is just plain lunacy and more waiting time before a brainless operator answers who has no clue what you are talking about. I believe Digicel is making it's millions from unearned credits through day-light robbery. And they need to fix up their acts quickly. This is totally unexceptable and should not be tolerated by it's customers. These kinds of issues were reported by some users on social media sometime ago and personally I am experiencing this on a regular basis. Night time internet usage is even worse with ultra slow internet speed and yet the credits being used up is massive, meaning being stolen! What the hell is going on, Digicel? You better have a good explanation for this as customers are really sick of this level of service by what is supposed to be a premier telco operator in PNG. Anybody close to Digicel management might like to echo this concern to them and get them to get their acts together. For me, when a new telco starts operating it's out with Digicel. But then, they wouldn't care as they have already recouped all the money they spent and made a huge killing monopolising the whole mobile sector while BMobile remained totally immobilised!