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NASFUND explains new system

Nasfund members throughout the country have been assured that prompt client service is an important priority .
However the company took time out today to explain the current situation where payments are being delayed due to the changeover of systems by the Nasfund Administrator (AON Hewitt) which will replace the old system.
Chief Operating officer for Nasfund Mr Warwick Vele said this old system (Superb 2000) has been used for 16 years and it can no longer meet the demands of the latest Information & Technology which is why the new system (Penproplus) will now be used where customers will now be able to have access to services right at their finger tips.
Mr Vele said it is unfortunate that the process is a bit slow and it’s affecting the entire customer service as Data Integrity other essential information needs to be processed correctly.
“One of the big challenges when you are changing systems is Data Integrity, so part of the slowness in the processing was to make sure that when the data was transferred from the old system to the new system, the Integrity of the member’s data is paramount and that has caused some delays” said Mr Vele.
Meanwhile the Chief Executive Officer for Nasfund Mr Ian Tarutia has assured the members that their funds are save and this issue is temporary as they are working in partnership with AON Hewitt to restore the timely delivery of withdrawals, balance enquiries and allocation of contributions. PNGFM/PNG Today

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